Guys, I setup Outlook for Mac (2011) for a client and added a signature (.jpg) which is essentially her company logo etc. New email account is Microsoft Exchange account. Customer's device is a fairly new Macbook Pro. When I sent a test message to my Hotmail a/c, everything looked great on Outlook.com. I also sent the email to my business email account and viewed the email in Outlook 2007 and everything looked great. The problem occurs when the email is viewed on an iPhone or Android phone device. Avast free antivirus for mac computers. The signature appears ok but the email subject is appended with the CID:xxxxx-xxxxx-xxxxx-xxxxx-xxxxx string mentioned in the heading. For testing, I decided to load up the same account and signature in her Mac Mail program and no issues at all. Email looked fine on all devices including iPhones and Android phones and the CID: string was not present. Outlook for Office 365 for Mac Office for business Office 365 Small Business Outlook 2016 for Mac Outlook for Mac 2011 Outlook 2019 for Mac More. Less The signature attached to your emails can be customized to reflect your personal tastes, your company logo, or a particular mood. Problem is her Mac Mail program already has 3 personal email accounts in it so we were wanting to keep the business account separate in Outlook. Also, for exchange accounts, Outlook would be preferable to the Mac Mail program (although my dealings with Outlook for Mac 2011 over the years has proven to me it is far inferior to the Windows version, database is susceptible to corruption and less feature-rich etc). I installed the latest update which I think was 14.7. Can anything be done about this? I have Googled it for ages and there appears to be no documented solution or work-around. I did find this: (view comments at bottom) which suggests I might be able to edit the com.microsoft.Outlook.plist file. Although, I am not really keen on the idea of setting up the signature as a url link because so many email hosts these days block links as they are perceived to be spam. I checked in the settings in Outlook and confirmed that Outlook for Mac 2011 is setup to send emails in HTML mode. Its an embedded (in-line) image being used as the signature. I did this by dragging the.jpg into the signature editing tool offered by Outlook for Mac 2011. I did also try.png with the same result. I also tried copy and pasting the image using texteditor as the go-between but the same result. I don't want to link to an image online because I find that many email hosts these days tend to block emails contain url links (especially pointing to images). I noticed that by default when I copy and paste the image into the signature editing tool, it links to the location of the image in ~/Documents/xxxx.jpg which is quite silly because that will not work when received by the recipient. To get around the issue, I simple drag the.jpg into the signature editing window instead. It has nothing to do with the Exchange account because it all works fine when I try it in Mac Mail. Thanks Corentin, Googling does reveal the issue exists: Here is 1 link: Check some of the comments below the tutorial. There are several other instances but not many mentioned in this forum. However, to be honest the amount of visitors/comments is very low in comparison to the Windows version of Outlook. It has always been that way (and for obvious reasons:) I am convinced this is a bug, just need to find a few other who can replicate it because I don't own a Mac myself. When you say you are not 'seeing this', did you follow my exact steps. The web link I provided is a similar way of doing it as well. It works perfectly via Mac Mail so I don't see how the fault lies server-side. Check this link out as well Although there is no reference to [cid:xxxx], in the comments area, many folks are bemused by the way that Outlook 2011 seems to want to convert an intended in-line/embedded signature image as an attachment. There was one useful post half way down suggesting to open the signature in text editor, save it as an html and then try copying that to the Signature tool in Outlook. I can't really try it now as I won't be seeing the customer for a while (sounds like it won't work but maybe someone else can try?). Displaying images as attachments is a common problem. The solution is not so obvious, because there can be many reasons for that. The problem may occur if the message gets converted to the plain text format or if there are issues with the HTML code of an email signature. Finally, it can be caused by a specific Outlook configuration. In this article, I will show you how to make sure images are not displayed as attachments in each of those situations. Make sure the email format is set to HTML The most common reason for images displaying as attachments is that some messages are sent in the plain text format instead of the HTML format.
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